- Cornish Quay
Holidays Ltd is registered in England and Wales (number 806585).
- Cornish Quay
Holidays Ltd (“the Agents/we/us”) act solely as booking Agents for the
owner (“the Owner/Owners”) of the holiday property and the agreement is
therefore made between you (“the Visitor”) and such owner.
- Until the Agents
notify you in writing that the booking has been accepted, the booking is
not definite and no contract exists. Provisional bookings will be held
for up to five days pending receipt of your deposit and booking form.
- (a)
The deposit specified in the booking form must be paid when the booking
form is delivered to the Agents and if it is not paid in full within
five days, the Agents may cancel the provisional booking without
reference to you. (b) The balance of the rent specified in the booking form must
be paid to the Agents at least four weeks before the commencement of the
holiday period. If the balance of the rent remains unpaid after the due
date the Agents reserve the right to cancel the booking and re-let the
property. The deposit will then be forfeited.
- It is an express
condition that the whole of the rent is payable even if you are unable
for any reason to take up your reservation in full or in part. In all
cases of cancellation the 40% deposit is forfeited. On being informed in
writing of a cancellation Cornish Quay Holidays will endeavour to re-let
the property but if we are unsuccessful you remain responsible for the
balance of the rent. We recommend that you arrange suitable holiday
cancellation insurance to relieve you of all or part of your
responsibility for the rent if you have to cancel.
- Acceptance of a
booking by us gives you the right to occupy the property for the purpose
of a holiday from 3.00 p.m. on the first day of the booking until 10
a.m. on the day of departure. This period is known as “The
Holiday” within the meaning of Schedule 1, Paragraph 9 of the Housing
Act 1988. The maximum duration of a holiday is four weeks.
- Cornish Quay
Holidays have inspected all the properties and have used reasonable
endeavours to ensure the descriptions in the brochure and on the website
are true and accurate. We do not accept any liability for errors
contained in the descriptions or for any misrepresentation based on
information provided by the owner.
- If on arrival at
the property you do not consider that it complies with the description
in the brochure (or website) or if you do not consider that it is fit
for your use, you must advise the Agents and the owner if available
immediately so that an on-the-spot investigation can be made. The Agents
will not themselves deal with any claim arising out of the alleged
defect or mis-description of any property unless notice is lodged within
forty-eight hours of your arrival at the property. In no circumstances
will compensation be made for complaints raised after the property has
been vacated when the visitor has denied Cornish Quay Holidays or the
Owners the opportunity of investigating the complaint and endeavouring
to put matters right during the holiday.
- (a)
Neither the Agents nor the Owner of the holiday property will be liable
for any loss or damage to any property or goods belonging to you or any
member of your party howsoever that damage is caused (including
negligence). (b) The Agents will not be
liable for any act, neglect or default on the part of the Owners or any
other person not within their employ or otherwise under their control,
nor for any accident, damage, loss, injury, expense or inconvenience,
whether to person or property, which you or any other person may suffer
or incur arising out of, or in any way connected with the holiday unless
the Agents are responsible. (c) The use of amenities
where offered (such as boats, putting or bathing etc.) is entirely at
the user’s risk. (d) Nothing in these
conditions excludes or limits the liability of the Agents or the Owners
for death or personal injury caused by the Agents or the Owners
negligence.
- Except by prior arrangement
confirmed in-writing, no more than the maximum number of persons as
stated in the description may occupy a property. Owners reserve the
right to refuse admittance or revoke the booking if this condition is
not observed. No refund shall be made to the holiday maker in this
event.
- (a) You are responsible for
the property and are expected to take reasonable care of it. The
property and all its equipment must be left clean and tidy at the end of
the holiday period. You agree to pay for any losses or damages to the
property caused by you or a member of your party (except reasonable wear
and tear) unless the costs can be fully recovered under the Owners
insurance. (b) We reserve the right
to reasonable access to the property by us, the owners or their staff. (c) You or other adult
members of your party must properly supervise any children occupying the
property during the holiday. This includes any children who you or other
members of your party invite onto the property.
- If the holiday property
should not be available owing to damage by fire or storm or for any
reason outside the control of the Agents or the Owner, the Agents will
refund the full amount of any monies paid by you to them but the Agents
and the property Owner’s liability is limited to the refund of such
monies.
- Whilst every effort is made
to ensure you have a good holiday neither the Agents nor the Owners are
able to prevent building or maintenance work being carried out on
neighbouring or adjoining properties owned by third parties. The
presence of such work does not entitle the visitor to cancel the booking
nor to claim a partial or full refund.
- You must return the key of
the property to the person from whom it was obtained immediately at the
end of the holiday period.
- Small items accidentally
left by visitors at the end of their holiday will be returned free if
they fit into an envelope. Items requiring packing other than an
envelope will only be returned on receipt of payment for post and
packing. Items that remain unclaimed after a period of six weeks will be
disposed of.
- Pets. Where pets are allowed
to stay in the properties, it is on the express condition that all the
rules relating to pets set out in the brochure (or on the website) are
strictly adhered to.
- Garages and Parking. Please
note that Garages where mentioned are usually only high enough for
standard saloon cars and may not be suitable for four wheel drive
vehicles. Parking where offered, is entirely at the user’s risk.
- Data Protection. We
retain your personal information on computer and other filing systems.
We will use this data to process your booking and provide the services
you have requested from us. It is necessary for us to disclose some of
your information to the owner of your chosen property in order for them
to provide the accommodation. Disclosure in this case will be kept
to a minimum. We send existing customers a copy of our new brochure each
year and may occasionally send other information about our services. If
you no longer wish to receive mailings from us please let us know.
- The contract is made in
Cornwall and will be subject to English Law. The parties submit to
the exclusive jurisdiction of the English Courts.
- These Conditions of Hire
supersede all previous versions and any previous course of dealing
between the parties.
